Returns/Refunds
We are happy to work with our customers on any reasonable return/refund request. Just send an email to CustomerService@WoodFinishesPlus.com and we will get back with you as quickly as possible. Once approved, we will provide you with a Return Goods Authorization (RGA) number. We are unable to accept returns that are not accompanied by an approved RGA number.
Return requests must be received within 30 days of purchase. Approved return items must be received within 45 days of purchase. To be eligible for credit, original item must be unused, must be in original, undamaged packing and must include all original content (tools, brochures, instructions, etc.).
Examples of items for which we are unable to accept returns include, but are not limited to: Tinted Items, special order items and non-stock items. Stock items in larger quantities will be reviewed on a case-by-case bases. All other return requests are at the sole discretion of WoodFinishesPlus.com.
WoodFinishesPlus.com shall not be liable for any costs or other liabilities associated with any delay by your bank, credit card company, or other financial institution in processing your refund. Refunds will be issued to/in the original form of payment.
A restock fee of up to 35% plus any additional charges (shipping and handling, etc.) may apply.
Tinted Items
Tinted items are those items that are mixed to the customer’s specifications. This includes, but is not limited to, any item where a color name is included with the customer’s order, whether it be an existing color name offered by WoodFinishesPlus.com or a new color name provided by the customer.
Damaged Items
Items damaged during shipment must be reported to WoodFinishesPlus.com within 24 hours of order delivery by emailing CustomerService@WoodFinishesPlus.com. The email must contain the original order number, a description of the damage and any known circumstances leading to said damage, along with photos clearly indicating the damage to both the item(s) and the original shipping container(s). Customer understands and acknowledges that with items such as (but not limited to) liquid products, damage can occur to the shipping and/or material container to the point where some liquid may escape the container.
Order Verification
Customer is responsible for verifying the accuracy and proper working condition of all items prior to full scale use. We will extend a full refund in the event of an order discrepancy clearly caused by WoodFinishesPlus.com. Customer is responsible for all costs associated with a return if it is found discrepancy is not clearly caused by WoodFinishesPlus.com. See “Returns/Refunds” section for more information.
In no event shall WoodFinishesPlus.com be liable for the cost of labor. In no event shall WoodFinishesPlus.com be liable for indirect, special, incidental or consequential damages.
Order Cancellation
WoodFinishesPlus.com will make all reasonable efforts to honor order cancellation requests. There may be situations where we are unable to cancel certain items once the order has been initiated. An example includes, but is not limited to, Tinted Items.
In cases where one or more items cannot be cancelled, those items will be shipped and all standard order charges will apply. Any remaining items that can be cancelled will be removed from the order and credited.
Warranty Claims
All warranties are dictated entirely by the original manufacturer and thus vary by brand, item, etc. Please refer to manufacturer’s documentation and/or website for complete details. If you are unable to find the information you need, please email us at CustomerService@WoodFinishesPlus.com and we will help you find what information is available.
In no way does WoodFinishesPlus.com offer warranties, whether express or implied.
Container Sizes and Material Fill Volume
Some of our manufacturers package their products in metric containers that do not conform with U.S. industry standard packaging. In addition, these metric containers are often fragile and are prone to damage during shipping. In such cases, we repackage the material into Standard container sizes (gallon, quart, etc.). This helps keep shipping costs down and minimizes damage during shipping.
In cases where a product is designed to be tinted, the container will be filled such that room is left for the maximum level of tint recommended by the manufacturer. In cases where the product is tinted by weight, the fill level will be adjusted to the nearest weight level that lends itself to accurate and consistent tinting from container to container. In cases where a material is meant to be catalyzed (required or optional), we oftentimes short the container to make room for the required amount of catalyst (also referred to as hardener, activator, etc.). In cases where a product is meant to be tinted and catalyzed, we typically only account for the tint as outlined above.
In all cases, the price of a given product/container has taken into account the actual amount of material in the container.
Price Matching
We make all reasonable efforts to match pricing on identical stock items offered and fulfilled by legitimate established businesses. Please email your request with a current screenshot and link to the price you would like us to match to CustomerService@WoodFinishesPlus.com and we will respond as quickly as possible.
Content Use
All content provided by WoodFinishesPlus.com, whether digital or physical, is the property of WoodFinishesPlus.com and is intended solely for use by customers who purchase directly from WoodFinishesPlus.com and require said content for use with said purchase(s). Use or sharing of content for any other purpose is strictly prohibited. Examples of content include, but are not limited to, digital multimedia, images, files, text, etc. and/or physical images, files, text, etc.
Terms and Conditions and Website Changes
WoodFinishesPlus.com reserves the right to add to, delete or modify these Terms and Conditions, as well as all or part of our website, at any time and from time to time by updating or revising this posting. Such revisions shall take effect as of the date of posting. If you use any of our website after the changes become effective, it means you are agreeing to be bound by the changes. We encourage you to check back here frequently so you remain aware of the current Terms and Conditions that apply to you.
Limitation of Liability
TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WOODFINISHESPLUS.COM, ITS PARENT, AFFILIATES, SUBSIDIARIES, AND THEIR DIRECTORS, OFFICERS, EMPLOYEES AND RESPECTIVE SUCCESSORS AND ASSIGNS, DISCLAIM LIABILITY FOR ANY AND ALL LOSS, DAMAGE, COST AND EXPENSE OF ANY KIND IN CONNECTION WITH OR ARISING FROM OUR WEBSITES, MOBILE APPLICATIONS, CONTENT, THESE TERMS AND CONDITIONS AND/OR YOUR OR ANYONE ELSE’S USE OF THESE, INCLUDING, BUT NOT LIMITED TO, COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, EXEMPLARY AND PUNITIVE DAMAGES, WHETHER OR NOT ANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
IN NO EVENT SHALL SUCH PARTY’S TOTAL LIABILITY TO YOU EXCEED ONE HUNDRED DOLLARS ($100).
Manufacturer Information
WoodFinishesPlus.com makes every effort to provide the most accurate and current information on the items we offer. Examples include, but are not limited to Safety Data Sheets, Technical Data Sheets, application instructions, etc. In the event there is a discrepancy between information provided by WoodFinishesPlus.com and the manufacturer, the manufacturer’s information takes precedence.
Contact Information
Email Address: CustomerService@WoodFinishesPlus.com